Gong vs Fireflies.ai — revenue intelligence vs meeting notetaker
Gong vs Fireflies.ai: an enterprise revenue-intelligence platform versus a lighter cloud meeting assistant, compared on use case, pricing and privacy — both cloud-only.
| Attribute | Gong | Fireflies.ai |
|---|---|---|
| Overall score | 5.4 | 6.1 |
| Deployment | cloud | cloud |
| Open source | No | No |
| Diarization | Yes | Yes |
| Languages | 70 | 100 |
| Accuracy (WER) | — | — |
| Pricing | Enterprise only — ~$5k+ platform fee + ~$1,360-1,600/user/yr; no public pricing | Free; Pro $10/user/mo; Business $19/user/mo; Enterprise $39/user/mo (annual) |
| Compliance | SOC2, GDPR | SOC2, GDPR, HIPAA |
| API | REST | REST |
| Best for | sales, enterprise, revenue | meetings, teams, sales |
Gong and Fireflies.ai both transcribe and summarise calls, but they target different buyers. Gong is an enterprise revenue-intelligence platform built around sales calls — coaching, forecasting and deep CRM analytics — priced accordingly. Fireflies.ai is a lighter, general-purpose meeting notetaker across Zoom, Google Meet and Teams, with broad integrations and per-seat pricing that starts free. Both are cloud-only.
Choose Gong if you run a sales organisation and want revenue analytics, call coaching and mature Salesforce/HubSpot workflows; pricing is enterprise-only, roughly a ~$5k+ platform fee plus ~$1,360–1,600/user/yr with no public list price.
Choose Fireflies if you want a broad meeting assistant across teams, 100+ languages and CRM/productivity connectors, starting free with paid tiers from $10/user/mo. Both carry SOC2 and GDPR; Fireflies also lists HIPAA.
Both process audio on vendor servers, so neither fits recordings that must stay on your own infrastructure. If privacy or compliance is the constraint, see the best on-prem transcription ranking and the on-prem vs cloud transcription guide.