Otter.ai vs Fireflies.ai — cloud meeting assistants compared
Otter.ai vs Fireflies.ai: two cloud meeting-transcription assistants compared on integrations, languages, pricing and privacy.
| Attribute | Otter.ai | Fireflies.ai |
|---|---|---|
| Overall score | 5.9 | 6.1 |
| Deployment | cloud | cloud |
| Open source | No | No |
| Diarization | Yes | Yes |
| Languages | 3 | 100 |
| Accuracy (WER) | — | — |
| Pricing | Free; Pro ~$17/user/mo; Business ~$30/user/mo; Enterprise custom | Free; Pro $10/user/mo; Business $19/user/mo; Enterprise $39/user/mo (annual) |
| Compliance | SOC2, GDPR | SOC2, GDPR, HIPAA |
| API | REST | REST |
| Best for | meetings, teams | meetings, teams, sales |
Otter.ai and Fireflies.ai are both cloud meeting assistants that record, transcribe and summarise calls across Zoom, Meet and Teams. They overlap heavily; the differences are in integration breadth, language coverage and pricing.
Choose Fireflies for the wider integration set (CRM, productivity tools) and broader language support. Choose Otter for its polished live-notes experience.
Both are cloud-only and metered, so neither fits audio that must stay on your own infrastructure. If privacy or compliance is a factor, look at on-prem options in the best on-prem transcription ranking, or the Otter alternatives shortlist.